Viralora - Advanced Mobile Game Engine Platform | Professional Game Development Solutions

Information We Collect

At Viralora, we collect information that helps us provide better mobile game engine services to our developers and users. The types of information we gather include both personal data you provide directly and technical data collected automatically during your use of our platform.

Personal Information

Account registration details including name, email address, and professional information
Contact information when you reach out to our support team or sales department
Payment information processed through secure third-party payment processors
Profile information and preferences you set within our development tools
Communications you send to us, including feedback and support requests

Technical Information

Usage data including feature utilization, session duration, and interaction patterns
Device information such as operating system, browser type, and hardware specifications
Performance metrics from games developed using our engine platform
Error logs and crash reports to improve our service stability
Network information and IP addresses for security and analytics purposes

How We Use Your Information

We use the information we collect for several legitimate business purposes that directly benefit our users and improve our mobile game engine platform. Our primary focus is enhancing the development experience and providing reliable technical support.

Providing and maintaining our mobile game engine services and development tools
Processing payments and managing your account subscriptions
Offering technical support and responding to your inquiries
Improving our platform based on usage patterns and user feedback
Sending important service updates, security alerts, and account notifications
Analyzing performance metrics to optimize engine capabilities
Preventing fraud and ensuring platform security
Complying with legal obligations and regulatory requirements

We never sell your personal information to third parties. Your data is used exclusively to improve our services and support your game development projects.

Data Sharing and Third Parties

Viralora works with carefully selected third-party services to provide comprehensive mobile game development capabilities. We only share information when necessary to deliver our services or when required by law.

Service Providers

We share limited information with trusted partners who help us operate our platform, including cloud hosting providers, payment processors, and analytics services. These partners are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Viralora, our users, or others. This includes cooperating with law enforcement and regulatory authorities when legally obligated.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights remain protected under the same standards.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures designed to safeguard your data.

Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Access controls limiting data access to authorized personnel only
Secure development practices and code reviews
Regular backups and disaster recovery procedures
Employee training on data protection and privacy practices
Monitoring systems to detect and respond to security incidents

While we strive to protect your information using industry best practices, no method of transmission over the internet or electronic storage is completely secure. We continuously work to improve our security measures and promptly address any identified vulnerabilities.

Your Privacy Rights

As a user of Viralora's services, you have several important rights regarding your personal information. We are committed to helping you exercise these rights and maintaining transparency about how your data is handled.

Access and Portability

You have the right to access your personal information and receive a copy of the data we hold about you. You can also request that we transfer your data to another service provider in a structured, commonly used format.

Correction and Updates

If you believe any information we hold about you is inaccurate or incomplete, you can request corrections. We will promptly update your information and notify any third parties who received the incorrect data.

Deletion and Restriction

You can request deletion of your personal information, subject to certain legal and contractual limitations. You also have the right to restrict how we process your data in specific circumstances.

Objection and Withdrawal

You can object to certain types of data processing and withdraw consent for activities that require your explicit permission. This includes opting out of marketing communications and certain analytical activities.

Data Retention and International Transfers

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention practices are designed to balance your privacy rights with our legitimate business needs and legal obligations.

Retention Periods

Account information: Retained while your account is active and for up to 3 years after account closure
Technical logs: Generally retained for 12 months for security and troubleshooting purposes
Financial records: Retained for 7 years to comply with accounting and tax requirements
Marketing communications: Retained until you unsubscribe or request deletion
Support communications: Retained for 2 years to maintain service quality and training

International Data Transfers

As a Slovenia-based company serving international clients, we may transfer your data to countries outside the European Economic Area. We ensure adequate protection through appropriate safeguards, including standard contractual clauses and adequacy decisions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. These technologies help us understand how you interact with our services and improve functionality.

Types of Cookies

Essential cookies: Required for basic platform functionality and security
Performance cookies: Help us understand usage patterns and improve our services
Functional cookies: Remember your preferences and settings
Analytics cookies: Provide insights into user behavior and platform performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform and limit your ability to use some features.

Children's Privacy

Viralora's services are designed for professional game developers and are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take immediate steps to delete such information.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We take children's privacy seriously and will work with you to resolve any concerns.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through your account email or by posting a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Major policy changes will be announced at least 30 days in advance, giving you time to review the updates and make informed decisions about your continued use of our services.

Privacy Policy